Satisfied
We like to hear when we or a member of our staff have excelled or done something which you as a client are pleased with. If you are pleased with the service provided or some element then please feel free to write or send an email to legal@wilsonandbird.co.uk we will be sure to pass it on to the person concerned, it will be much appreciated.
Reviews
Choosing a solicitor is an important decision, and many people find client reviews helpful. If you wish to share your experience of the service we provided, please feel free to leave us a review.
Not totally Satisfied
As a firm we seek to provide all our clients with the best possible service in line with our agreed contract with you and also respecting our professional obligations.
However if you are a client and you think that that we may have in some way failed to meet the standards which we have agreed or if you are otherwise dissatisfied, then please inform us as soon as possible saying what the issue is and if relevant who with, preferably in writing or an email sending it to Paul Bird. We will review this fairly and do our best to try to resolve the problem.
Complaint
If you wish to make a complaint then please do so in writing, setting out what the complaint is and if relevant who this involves and if appropriate how you would like to see this resolved. We will aim to acknowledge receipt of your complaint promptly and then investigate and reply within a reasonable period of time.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting your complaint for investigation, The Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to The Legal Ombudsman:
– within six months of receiving a final response from us to your complaint
and
– no more than six years from the date of act/omission; or
– no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about The Legal Ombudsman, please contact them.
Contact Details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help you if you are concerned about our behavior. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability or other characterstic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is legal@wilsonandbird.co.uk